Cancellation & Refund Policy

1. Overview

Bandari Charitable Foundation ("the Foundation") is committed to ensuring member satisfaction. This Cancellation and Refund Policy describes the conditions under which refunds may be requested for Health Membership Card purchases and donations made at www.bandari.co.in.

All transactions are processed securely through our payment gateway partner. The Foundation processes eligible refunds to the original payment method within the timelines specified below.

2. Refund Timeline

3. Membership Card Refund Policy

3.1 Eligibility for Refund

A membership card purchase is eligible for a full refund if ALL of the following conditions are met:

• The refund request is raised within 7 calendar days of payment
• The membership card has NOT been used at Thirupathi Hospitals or any partner facility
• The digital card has NOT been downloaded or shared
• The card has NOT been synced to the patient's hospital account (automatic within 24 hours)

3.2 Refund Summary Table

4. Donations — Refund Policy

Donations made to Bandari Charitable Foundation are generally non-refundable as they are applied immediately to our charitable programmes.

However, refunds for donations may be considered in exceptional circumstances (e.g., duplicate payment, technical error). Such requests must be made within 48 hours of the transaction.

Approved donation refunds will be processed within 5–7 working days to the original payment method.

5. How to Request a Refund

6. Cancellation Policy

6.1 Membership Card Cancellation

• Members may cancel their membership by logging into their account and contacting support
• Cancellation within 7 days and before card use: eligible for refund per Section 3
• Cancellation after 7 days or after card use: no refund; card remains active till validity date
• The Foundation may cancel a membership in case of fraudulent activity or policy violation — no refund will be provided in such cases

6.2 Corporate Card Cancellation

• Corporate card cancellations must be submitted in writing by the company's authorised representative
• Eligible for refund if cancelled within 7 days before employee list submission
• Partial corporate cancellations (reducing employee count) are not eligible for partial refunds

7. Failed Transactions / Auto-Refunds

In case your payment is deducted but no membership card or donation receipt is issued due to a technical failure:

• Our system detects failed transactions automatically within 24 hours
• Auto-refund is initiated within 2 working days
• Amount will be credited to your original payment method within 5–7 working days
• If you do not receive the refund within 10 working days, please contact us with your transaction ID

8. Payment Gateway Charges

For approved refunds (non-technical error cases), a payment gateway processing fee of approximately 2% of the transaction amount will be deducted from the refund amount. This fee is charged by the payment gateway and is not retained by the Foundation.

For failed transaction auto-refunds or duplicate payments, the full amount is refunded with no deduction.

9. Grievance Redressal

If you are not satisfied with our refund decision, you may escalate to our Grievance Officer:

• 📧 Email: info@bandari.co.in (Subject: "Grievance – Refund")
• 📞 Phone: +91 97011 68077 (Mon–Sat, 9 AM – 6 PM)
• We aim to resolve all grievances within 14 working days

For payment disputes involving the payment gateway, you may also contact Razorpay Support at razorpay.com/support.